Shipping Policy

Shipping costs

PENINSULA AND BALEARES:

*Gifts of applicable products may be included.

*Estimated shipping time: 48 to 72 business hours.

*Shipping costs, free or not, are subject to change depending on the type of product and quantity.

*Estimated shipping time: 48 to 72 business hours.

PORTUGAL (peninsula):

*Gifts of applicable products may be included.
*Estimated shipping time: 48 to 72 business hours.

*Shipping costs, free or not, are subject to change depending on the type of product and quantity.

*Estimated shipping time: 7 to 10 business days.

CANARY ISLANDS:

*Gifts of applicable products cannot be included

*Estimated shipping time: 7 to 10 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* In shipments to the Canary Islands, the peninsular VAT is not charged, but the tax corresponding to your community must be paid at destination, as well as the possible customs expenses that it could generate.

*Estimated shipping time: 7 to 10 business days

* In shipments to the Canary Islands, the peninsular VAT is not charged, but the tax corresponding to your community must be paid at destination, as well as the possible customs expenses that it could generate.

CEUTA AND MELILLA:

*Gifts of applicable products cannot be included.
*Estimated shipping time: 7 to 10 business days.

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

* In shipments to Ceuta and Melilla, the peninsular VAT is not charged, but the tax corresponding to your community must be paid at destination, as well as the possible customs expenses that it could generate.

*Estimated shipping time: 7 to 10 business days.

* In shipments to Ceuta and Melilla, the peninsular VAT is not charged, but the tax corresponding to your community must be paid at destination, as well as the possible customs expenses that it could generate.

AZORES AND MADEIRA ISLANDS:

*Gifts of applicable products cannot be included
*Estimated shipping time: 7 to 10 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 7 to 10 business days

AUSTRIA, CROATIA, CZECH REPUBLIC, GERMANY, ESTONIA, HUNGARY, IRELAND, LATVIA, LITHUANIA, ROMANIA, SLOVAKIA:

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

MONACO

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

FRANCE:

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

BELGIUM

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

DENMARK (AND ISLANDS), FINLAND, SWEDEN, SWITZERLAND

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

NORWAY

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

NETHERLANDS

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

UNITED KINGDOM

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

LUXEMBOURG

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

CYPRUS, GREECE AND SERBIA:

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

ITALY, SAN MARINO AND VATICAN:

*Gifts of applicable products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 3 to 5 business days

AMERICA AND REST OF THE WORLD

*Gifts of applicable products cannot be included
*Estimated shipping time: 2 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and the quantity

*Estimated shipping time: 2 to 5 business days

customs information

If an address outside the EU is indicated for the delivery of the product,You may be required to pay import duties and taxes, which will be charged at the time the package reaches its destination. Any additional amount due to customs clearance will be at your expense.. As an importer, you must therefore comply with all applicable laws and regulations in the country in which you receive the order.It is reported that international shipments are subject to inspection and opening by customs authorities, which could delay delivery.

Purchases from abroad

In order to deduct VAT from International invoices, it is essential to indicate the ID or Passport number.
The shipping costs, applicable taxes, and other surcharges and commissions will appear broken down at the time of purchase, (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.
It is possible to estimate and collect a deposit for import duties during the order processing process. These funds will be used to pay import taxes to the appropriate authorities when your order has arrived in the destination country.
The estimated amount of import tax will appear on the summary page of your order. If this amount does not appear in the summary of your order, the customs expenses will be borne by the recipient.

offer and acceptance

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contract. In the event that it can be carried out in another language, it will be indicated before starting the contracting procedure.

Delivery times.

The transport of the products will be carried out through external companies, which will carry out the door-to-door service, usually within a period from our confirmation of shipment of:

Peninsula and Portugal
The delivery time is 48 to 72 hours (on business days) as long as we have stock of the requested products and the payment method is PayPal or cash on delivery. If your payment method is deposit or bank transfer, the shipping process will begin once the deposit has been received with the order reference in the Time2padel account.
If your order is not in stock, it will take 3-7 business days for you to receive it.
If your order is not in stock and we verify that getting said order is more than 7 business days, we will immediately inform you with the waiting time indicated by the material distributor, and the client may, in this case, accept or reject the order. order.

Canary Islands, Azores, Balearic Islands, Ceuta and Melilla and international shipments
Delivery times may be longer than those indicated above. You can consult us through customer service.
Based on the volume of the order, the term could be extended. In any case, it will be indicated automatically when making the purchase. All this, without prejudice to the existence of causes of force majeure or when due to any circumstance beyondTIME2PADELdelivery cannot be made, in which case the user will be notified as soon as possible.
Gifts are included only for shipments to Europe, except for the Canary Islands, Madeira and the Azores Islands, where they are also included, unless a discount voucher is applied.TIME2PADELIt also reserves the right not to include them if they disproportionately increase the shipping costs.

Place of delivery

TIME2PADELundertakes to deliver the product in perfect condition at the address indicated by you. In order to optimize the delivery process, the address you provide must be an address to which delivery can be made within normal business hours. Before making the payment, you will have the option of putting a shipping address other than the one with which you have registered.
In such a way,TIME2PADELdoes not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose. as is the absence of the addressee, in these cases.

Transfer of risk and ownership

The buyer acquires ownership of the products ofTIME2PADELthe moment you receive the shipping confirmation and the product leaves our warehouses.
The delivery is considered made from the moment in which the product has been made available to the User at the place of delivery indicated by the same.

The risk of the products (among others, loss, damage or theft) will be transferred to the User from the moment the product(s) have been made available to the buyer in accordance with the provisions of these Conditions.

Delivery problems and order tracking

You must notify us in cases of non-receipt of orders beyond the deadlines indicated above.

• If your order is national in the Peninsula or the Balearic Islands - You will receive an SMS from Envialia with your tracking code.
• If your order is national to the Canary Islands, Ceuta and Melilla, Portugal (Peninsula, Madeira or Azores), Europe or international - You will receive an e-mail from your carrier with your tracking code.

You can check the status of the shipment with your tracking code in the following links depending on the carrier:

• SEUR: https://www.seur.com/livetracking/pages/seguimiento-online-busqueda.do?faces-Redirect =true&segOnlineIdioma=es
• Post Office: https://www.correos.es/es/es/herramientas/localizador/envios#
• Envialia: https://www.envialia.com/seguimiento/
• GLS Spain: https://www.gls-spain.es/es/
• Correos Spain: https://www.correos.es/es/es/particulares

If we are unable to deliver, the company will contact you again to agree on a new delivery time or delivery date. The logistics company will inform you of the appropriate option.

When your order is delivered, you must check that everything is as requested.
If there is any discrepancy or problem with the order, you should contactTIME2PADELThrough the emails mentioned above, leaving us your personal data and order number, reflecting the discrepancy or problem and, as soon as possible, we will contact you to solve the incident.

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