Shipping Policy

Shipping costs

PENINSULA AND BALEARIC ISLANDS:

*Gifts of the corresponding products may be included.

*Estimated shipping time: 48 to 72 business hours.

*Shipping costs, free or not, are subject to change depending on the type of product and quantity.

*Estimated shipping time: 48 to 72 business hours.

PORTUGAL (peninsula):

*Gifts of the corresponding products may be included.
*Estimated shipping time: 48 to 72 business hours.

*Shipping costs, free or not, are subject to change depending on the type of product and quantity.

*Estimated shipping time: 7 to 10 business days.

CANARY ISLANDS:

*Gifts of the corresponding products cannot be included

*Estimated shipping time: 7 to 10 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

* For shipments to the Canary Islands, peninsular VAT is not charged, but you must pay the tax corresponding to your community at destination, as well as any possible customs expenses that may be generated.

*Estimated shipping time: 7 to 10 business days

* For shipments to the Canary Islands, peninsular VAT is not charged, but you must pay the tax corresponding to your community at destination, as well as any possible customs expenses that may be generated.

CEUTA AND MELILLA:

*Gifts of the corresponding products cannot be included.
*Estimated shipping time: 7 to 10 business days.

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

* For shipments to Ceuta and Melilla, peninsular VAT is not charged, but you must pay the tax corresponding to your community at destination, as well as any possible customs expenses that may be generated.

*Estimated shipping time: 7 to 10 business days.

* For shipments to Ceuta and Melilla, peninsular VAT is not charged, but you must pay the tax corresponding to your community at destination, as well as any possible customs expenses that may be generated.

AZORES AND MADEIRA ISLANDS:

*Gifts of the corresponding products cannot be included
*Estimated shipping time: 7 to 10 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 7 to 10 business days

GERMANY, AUSTRIA, CROATIA, SLOVAKIA, ESTONIA, HUNGARY, IRELAND, LATVIA, LITHUANIA, CZECH REPUBLIC, ROMANIA:

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

MONACO

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

FRANCE:

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

BELGIUM

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

DENMARK (AND ISLANDS), FINLAND, SWEDEN, SWITZERLAND

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

NORWAY

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

NETHERLANDS

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

UNITED KINGDOM

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

LUXEMBOURG

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

CYPRUS, GREECE AND SERBIA:

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

ITALY, SAN MARINO AND VATICAN:

*Gifts of the corresponding products may be included
*Estimated shipping time: 3 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 3 to 5 business days

AMERICA AND THE REST OF THE WORLD

*Gifts of the corresponding products cannot be included
*Estimated shipping time: 2 to 5 business days

*Shipping costs, free or not, are subject to change depending on the type of product and quantity

*Estimated shipping time: 2 to 5 business days

Customs information

If an address outside the EU is indicated for the delivery of the product, you may be obliged to pay import duties and taxes, which will be charged at the time the package reaches its destination. Any additional amount due to customs clearance will be your responsibility . As an importer, you must therefore comply with all applicable laws and regulations in the country in which you receive the order. Please note that international shipments are subject to inspection and opening by customs authorities, which may delay delivery.

Purchases from abroad

In order to deduct VAT from International invoices, it is essential to indicate the Identity Card or Passport number.
Shipping costs, applicable taxes, and other surcharges and commissions will appear broken down at the time of purchase (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.
A deposit for import duties may be estimated and collected during the order processing process. These funds will be used to pay import taxes to the appropriate authorities, when your order has arrived in the destination country.
The estimated import tax amount will appear on your order summary page. If this amount does not appear in your order summary, customs charges will be borne by the recipient.

Offer and acceptance

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contracting. If it can be carried out in another language, it will be indicated before starting the contracting procedure.

Delivery times.

The transportation of the products will be carried out through external companies, which will provide the door-to-door service, usually within a period of our shipping confirmation of:

Peninsula and Portugal
The delivery time is 48 to 72 hours (on business days) as long as we have stock of the requested products and the payment method is PayPal or cash on delivery. If your payment method is deposit or bank transfer, the shipping process will begin once the deposit with the order reference has been received in the Time2padel account.
If your order is not in stock, you will receive it between 3 and 7 business days.
If your order is not in stock and we verify that receiving said order is longer than 7 business days, we will immediately inform you of the waiting time indicated by the material distributor, and the customer may, in this case, accept or reject the order. order.

Canary Islands, Azores Islands, Balearic Islands, Ceuta and Melilla and international shipments
Delivery times may be longer than those indicated above. You can consult us through customer service.
Depending on the volume of the order, the deadline could be extended. In any case, it will be automatically indicated when making the purchase. All of this, without prejudice to the existence of force majeure or when, due to any circumstance beyond TIME2PADEL 's control, the delivery cannot be made, in which case the user will be notified as soon as possible.
Gifts are included only for shipments to Europe, except for the Canary Islands, Madeira and the Azores Islands in which they are also included, unless a discount voucher is applied. TIME2PADEL also reserves the right not to include them if they disproportionately increase shipping costs.

Place of delivery

TIME2PADEL undertakes to deliver the product in perfect condition to the address indicated by you. In order to optimize the delivery process, the address you provide us must be an address to which delivery can be made within normal business hours. Before making payment, you will have the option to enter a shipping address different from the one you registered with.
In this way, TIME2PADEL does not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company. assigned for this purpose, as is the absence of the recipient, in these cases.

Transfer of risk and ownership

The buyer acquires ownership of TIME2PADEL products the moment they receive the shipping confirmation and the product leaves our warehouses.
The delivery is considered carried out from the moment in which the product has been made available to the User at the delivery location indicated by the User.

The risk of the products (among others, loss, damage or theft) will be transferred to the User from the moment the product/s have been made available to the buyer in accordance with the provisions of these Conditions.

Problems in delivery and order tracking

You must notify us of cases of non-receipt of orders exceeding the deadlines indicated above.

• If your order is national in the Peninsula or the Balearic Islands - You will receive an SMS from Envialia with your tracking code.
• If your order is national to the Canary Islands, Ceuta and Melilla, Portugal (Peninsula, Madeira or Azores), Europe or international - You will receive an email from your carrier with your tracking code.

You can check the status of the shipment with its tracking code in the following links according to the carrier:

• SEUR: https://www.seur.com/livetracking/pages/seguimiento-online-busqueda.do?faces-Redirect =true&segOnlineIdioma=es
• Email: https://www.correos.es/es/es/herramientas/localizador/envios#
• Envialia: https://www.envialia.com/seguimiento/
• GLS Spain: https://www.gls-spain.es/es/
• Correos España: https://www.correos.es/es/es/particulares

If it is impossible for us to deliver, the company will contact you again to agree on a new delivery time or delivery date. The logistics company will inform you of the appropriate option.

When your order is delivered, you must check that everything is as requested.
If there is any discrepancy or problem with the order, you must contact TIME2PADEL through the emails mentioned above, leaving us your personal information and order number, reflecting the discrepancy or problem and, as soon as possible, we will contact you. with you to resolve the incident.

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