General conditions of contract

Definitely Time2Padel, S.L operates through the website www.time2padel.com both within and outside Spain. You can check the available destinations at the time of purchase.
The use of this website, as well as any purchase made on it, is considered to take place in Spain and is therefore subject to current Spanish laws and regulations.

You can contact our customer service through the following channels:

• Phone: +34 910 609 684 (Monday to Friday from 9:00 to 19:00)
• Email: clientes@time2padel.com

So that you can access the productsofreceived byTIME2PADELand make a purchase you must freely and voluntarily provide the personal data that will be required.

To be able to buy in the online store it is necessary to be a registered user of the system. We will ask you for the necessary information to be able to make shipments, issue the invoice and get in touch. These data will be treated in accordance with the Data Protection Law.

It is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

Buying at TIME2PADEL is very simple. You just have to follow the following steps:

• On the left side there is a menu where you can locate the products by type and brand. You also have the option of using our product search engine (located at the top of the screen), in which you must enter thepadel tennisbra/s key you want to search. Articles related to those search criteria will quickly be displayed.
• Click on the product you want to select and press the button:“add to Cart”. ->
• When the product has been confirmed, you can finish placing your order by clicking on the 'Next' button, or add more items to your order by clicking on 'Continue shopping'. To empty the cart, you must click on 'delete'.
• At the bottom of the order summary screen, products related to the already selected purchase will appear in case you might be interested.
• On this screen you can see the cart summary with the selected products, price and taxes. You can select the number of units desired for each product and delete any product if you wish, giving it the delete option.
• Once you have selected the products you wish to purchase as well as the number of units, you must identify yourself with an email and password or create an account at that time following the established instructions.
• Once you enter the necessary information and the shipping address, you can proceed to the payment by selecting the desired option.
• Before formalizing the purchase, you must validate and accept the General Contracting Conditions, which will govern the contract made.
• You must click on "Order with payment obligation / Go to pay", and enter your card details and your purchase will be finalized.

The prices applicable to each product will be those published on the website, and applied automatically by the contracting process in the last phase of the contract. In any case, this will always be previously communicated to users.
For any information about the order, the user may contactCustomer Supportthrough the contact forms mentioned above.

TIME2PADELreserves the right to modify its prices at any time. Products will be invoiced at the price in effect at the time of purchase, except for obvious typographical errors.

The photographs, graphic or iconographic representations and videos related to the products, as well as trade names, trademarks or distinctive signs of any kind contained on the website are intended to provide as much information as possible, however, the User must take into account that They are for guidance only and are therefore not exhaustive.

It is necessary to warn the user that in some cases the imagesofreceived with the product description may not match exactly, in these cases the product description made in the purchase form or product details will always prevail. These cases will be exceptional since the intention ofTIME2PADELisofalways give a true image of the productoferted.

Likewise, to guarantee more complete information, we will also indicate whether or not the product is in stock as soon as possible. In the event that the product is not available after the purchase has been made,TIME2PADELwill inform the User of the total or, where appropriate, partial cancellation of the order and the refund of the price if applicable.

The price of each product will be the one stipulated at all times on our website, except in the case of obvious error. Although we try to ensure that all prices on the site are correct, errors may occur. If we discover an error in the price of any of the services you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

Prices may change at any time, without affecting said change to orders that have already been placed.
The prices indicated for each service will be expressed in the currency euro (€).
Unless otherwise indicated, the prices of the products shown on our website include legally applicable taxes (Spanish VAT 21%).
The shipping costs and applicable taxes will appear broken down at the time of purchase, (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.

Península y Portugal:

*Se pueden incluir los regalos de los productos correspondientes
*Tiempo estimado de envío: de 48 a 72 horas laborables

*Los gastos de envío, gratuitos o no, son susceptibles de cambio dependiendo del tipo de producto y la cantidad

*Tiempo estimado de envío: de 48 a 72 horas laborables

Baleares:

*Se pueden incluir los regalos de los productos correspondientes
*Tiempo estimado de envío: de 48 a 72 horas laborables

*Los gastos de envío, gratuitos o no, son susceptibles de cambio dependiendo del tipo de producto y la cantidad

*Tiempo estimado de envío: de 48 a 72 horas laborables

CANARIAS, MADEIRA, CEUTA Y MELILLA:

*No se pueden incluir los regalos de los productos correspondientes

*Tiempo estimado de envío: de 7 a 10 días laborables

*Los gastos de envío, gratuitos o no, son susceptibles de cambio dependiendo del tipo de producto y la cantidad

* En envíos a Canarias, Ceuta y Melilla no se cobra el IVA peninsular, pero hay que pagar en destino el impuesto correspondiente a su comunidad

*Tiempo estimado de envío: de 7 a 10 días laborables

* En envíos a Canarias, Ceuta y Melilla no se cobra el IVA peninsular, pero hay que pagar en destino el impuesto correspondiente a su comunidad

ISLAS AZORES:

*No se pueden incluir los regalos de los productos correspondientes
*Tiempo estimado de envío: de 7 a 10 días laborables

*Los gastos de envío, gratuitos o no, son susceptibles de cambio dependiendo del tipo de producto y la cantidad

*Tiempo estimado de envío: de 7 a 10 días laborables

EUROPA (Unión Europa UE):

*Se pueden incluir los regalos de los productos correspondientes
*Tiempo estimado de envío: de 3 a 5 días laborables

*Los gastos de envío, gratuitos o no, son susceptibles de cambio dependiendo del tipo de producto y la cantidad

*Tiempo estimado de envío: de 3 a 5 días laborables

AMERICA Y RESTO DEL MUNDO:

*No se pueden incluir los regalos de los productos correspondientes
*Tiempo estimado de envío: de 20 a 30 días laborables

*Los gastos de envío, gratuitos o no, son susceptibles de cambio dependiendo del tipo de producto y la cantidad

*Tiempo estimado de envío: de 20 a 30 días laborables

If an address outside the EU is indicated for the delivery of the product,You may be required to pay import duties and taxes, which will be charged at the time the package reaches its destination. Any additional amount due to customs clearance will be borne by you.. As an importer, you must therefore comply with all applicable laws and regulations in the country in which you receive the order.It is reported that international shipments are subject to inspection and opening by customs authorities

In order to deduct VAT from International invoices, it is essential to indicate the Identity Card or Passport number.
Shipping costs, applicable taxes, and other surcharges and commissions will appear broken down at the time of purchase (payment screen) so that the user can know exactly what the final price of the product is and how it is made up.
It is possible to estimate and collect a deposit for import duties during the order processing process. These funds will be used to pay import taxes to the appropriate authorities once your order has arrived in the destination country.
The estimated import tax amount will appear on your order summary page. If this amount does not appear in your order summary, customs charges will be borne by the recipient.

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contract. If it can be carried out in another language, it will be indicated before starting the contracting procedure.

1. Payment methods information.

Payment of the price through the website is made at the time of purchase, and TIME2PADEL will send you a confirmation email for the purchase made, including the estimated date of receipt of the product.

TIME2PADEL states that it does not access or store sensitive data relating to the payment method used by the User, except for the data strictly necessary to manage the payment. Only the corresponding financial institution processing the payment has access to such data for payment and collection management purposes. Once the purchase process has been completed, an electronic document formalising the contract is generated, which the user may print.
TIME2PADEL reserves the right to cancel orders in the cases and in accordance with the terms and conditions set out in the section “Payment for Products” of these Terms of Use and Contract.

Which payment method can I use for my online purchase?

Payment for the products offered by the company may be made by:

1. Credit or debit card. Visa, MasterCard, through the Redsys platform to ensure a secure online purchase transaction. This system provides a high level of security for your purchase (with no increase in the final price).
   If your payment method is a bank card, by clicking “Buy and proceed to payment” you confirm that the credit card is yours. If you receive a notification that your card has been declined and you have checked that the card has not expired and that the associated card information contains no errors, you should first contact your bank to find out the reason for the refusal or lack of authorisation.
2. PayPal. If you choose PayPal as your payment method, once the order has been placed, no changes to the shipping address will be allowed. It is an easier and safer way to pay online. You must enter your email address and password. You may create a PayPal account completely free of charge and purchase through this platform at the following link: https://www.paypal.com/

2. Bank transfer or bank deposit:

If you choose bank deposit or transfer, you may make the payment at any Banco Santander branch.

Bank: Santander
Beneficiary: Definitely Time2Padel S.L.
IBAN: ES3100491723672910155021
Currency: EUR
Tax ID: B86521747

For international transfers:
IBAN: ES3100491723672910155021
SWIFT code: BSCHESMM

3. Cash on delivery. Cash payment at delivery

This payment method is considered a cash payment and is subject to Law 7/2012 of 29 October, amending tax and budget regulations and adapting financial regulations to intensify actions in the prevention of and fight against fraud. In this case, a limit of €2,500 in cash payments to the same customer within a one-year period applies.

Cash on delivery is simple and safe. At the time of delivery, the purchase amount is paid in cash to the courier company. Couriers do not carry card terminals. Cash on delivery is not available in the Canary Islands, Azores, Balearic Islands, Ceuta and Melilla.

4. Deferred payment system Aplazame:

This option is only available for domestic orders. Buy now and pay in convenient instalments. If you select this payment method, you may split the payment from 2 up to 36 months, plus a fee that will be shown at the time of payment. Once the purchase has been made, the first payment will be taken, and the same day of each month thereafter until the total amount has been paid. If you wish, you may use the simulator available on each product to know the fee associated with each purchase.

5. Discount coupons.

Please consult the specific conditions of the coupons.

Once the order has been placed, TIME2PADEL will send the user an acknowledgement of receipt and confirmation of the purchase by email within twenty-four (24) hours of receipt of the formalisation of the order and, where applicable, the bank transfer. The order for products and, therefore, the contract, shall be deemed formalised and perfected at the time TIME2PADEL receives payment of the price.

How can I pay by bank transfer?

It is very easy. Once you select this payment option, the necessary payment details can be found in the section: “Which payment method can I use for my online purchase?”. Please indicate your order number and full name in the transfer reference.

The deadline for making the transfer is 3 days from the date on which the order is placed. The order will not be confirmed until the charge has been received in our account. If we have not received the payment after 3 days, the order will be cancelled.
Transfer fees shall always be borne by the buyer.

Is it safe to enter my credit card details on the website?

As stated in our security policy, payments made using the indicated methods are secure. Our online store has an SSL certificate that protects banking information transmitted during the purchase process by using encryption methods. Confidential credit or debit card payment data are transmitted directly and securely to the financial institution.

When making a payment through the secure payment gateway, the system will automatically verify that the credit card is enabled for Secure Electronic Commerce. It will then connect to the issuing bank, which will request authentication and authorisation of the transaction.

My card has been declined. What can I do?

If you receive a notification that your card has been declined, you should first contact your bank to find out the reason. However, this may happen for several reasons:

1. The most common reasons why a payment is declined are related to payment security policies. When paying through the secure payment gateway, the system automatically checks that the card is enabled for Secure Electronic Commerce. It then connects to the issuing financial institution, which will ask the customer to authorise the transaction by means of a personal authentication code. The transaction will only be completed if the issuing bank confirms the authentication code, at which point the card will be charged. Otherwise, the transaction will be declined.
2. The card may have expired. Please check that your card is still valid.
3. Credit limits or retention of funds. The card limit for purchases may have been reached.
4. Incorrectly entered data. Please check that all required fields have been completed correctly.

In any case, your bank is the only party that can provide the exact reason why a payment has been declined.

My card has been used fraudulently. What should I do?

You must notify TIME2PADEL by email or telephone of any improper or fraudulent charge on the card used for purchases on the website as soon as possible, so that TIME2PADEL can take any action it deems appropriate.

Invoice information.

We will issue the invoice in electronic format whenever you expressly authorise us to send it in this format.

If you are a registered user, you will have access to your invoice in your customer area.

The invoice will be issued in the name of the individual or legal entity placing the order, so the User must ensure that the purchaser’s details entered are correct and complete. No subsequent changes will be possible.

TIME2PADEL warns that, in order to preserve data confidentiality, duplicate invoices will only be issued to the contract holder. No duplicates will be issued to third parties.

Delivery times.

The transportation of the products will be carried out through external companies, which will provide the door-to-door service, usually within a period of our shipping confirmation of:

Peninsula and Portugal

The delivery time is 48 to 72 hours (on business days) as long as we have stock of the requested products and the payment method is PayPal or cash on delivery. If your payment method is deposit or bank transfer, the shipping process will begin once the deposit has been received with the order reference in the Time2padel account.

If your order is not in stock, you will receive it between 3 and 7 business days.

If your order is not in stock and we verify that receiving said order is longer than 7 business days, we will immediately inform you of the waiting time indicated by the material distributor, and the customer may, in this case, accept or reject the order. order.

Canary Islands, Azores Islands, Balearic Islands, Ceuta and Melilla and international shipments

Delivery times may be longer than those indicated above. You can consult us through customer service.
Based on the volume of the order, the term could be extended. In any case, it will be indicated automatically when making the purchase. All this, without prejudice to the existence of causes of force majeure or when due to any circumstance beyond TIME2PADEL delivery cannot be made, in which case the user will be notified as soon as possible.
Gifts are included only for shipments to Europe, except for the Canary Islands, Madeira and the Azores Islands in which they are also included, unless a discount voucher is applied.TIME2PADEL It also reserves the right not to include them if they disproportionately increase the shipping costs.

For shipments to the Canary Islands, Ceuta and Melilla, peninsular VAT is not charged, but you must pay the tax corresponding to your community at destination.

Place of delivery

TIME2PADEL undertakes to deliver the product in perfect condition to the address indicated by you. In order to optimize the delivery process, the address you provide must be an address to which delivery can be made within normal business hours. Before making payment, you will have the option to enter a shipping address different from the one you registered with.
In such a way, TIME2PADEL does not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose, as is the absence of the recipient, in these cases.

Transfer of risk and ownership

The buyer acquires ownership of the products TIME2PADEL the moment you receive the shipping confirmation and the product leaves our warehouses.
The delivery is considered made from the moment in which the product has been made available to the User at the place of delivery indicated by the same.

The risk of the products (among others, loss, damage or theft) will be transferred to the User from the moment the product/s have been made available to the buyer in accordance with the provisions of these Conditions.

Problems in delivery and order tracking

You must notify us of cases of non-receipt of orders exceeding the deadlines indicated above.

• If your order is national in the Peninsula or the Balearic Islands - You will receive an SMS from Envialia with your tracking code.
• If your order is national to the Canary Islands, Ceuta and Melilla, Portugal (Peninsula, Madeira or Azores), Europe or international - You will receive an email from your carrier with your tracking code.

You can check the status of the shipment with its tracking code in the following links according to the carrier:

• SEUR:https://www.seur.com/livetracking/pages/seguimiento-online-busqueda.do?faces-Redirect%20=true&segOnlineIdioma=es
• Correos: https://www.correos.es/es/es/herramientas/localizador/envios#
• Envialia: https://www.envialia.com/seguimiento/

If it is impossible for us to deliver, the company will contact you again to agree on a new delivery time or delivery date. The logistics company will inform you of the appropriate option.

When your order is delivered you must check that everything is in accordance with what was requested.
If there is any discrepancy or problem with the order, you should contact TIME2PADEL through the emails mentioned above, leaving us your personal information and order number reflecting the discrepancy or problem and we will contact you shortly to resolve the incident.

Return policy

During the Christmas holidays, we extend the return period until January 15

Cancellations

We may decide to cancel your order. Examples where we may not accept your order are as follows:

a.              When the Products that appear on the Platform are no longer available

b.              When we cannot obtain authorization for your payment

c.              When the Product is subject to shipping restrictions

d.              When the Product displayed on the Platform contains a manifest error, such as the price being incorrect or incorrectly displayed or described.

e.              When we cannot process the order for technical reasons

F.               When we know or reasonably suspect that the order has been made with the help or intervention of any software, robot, crawler, spider or any other automated device or procedure

Returns

To return a product, as a natural person, you have a maximum period of fourteen (14) calendar days from receipt of the product.

How do you proceed to return a product?

For returns, a voucher will be created with the purchase amount to spend on future purchases in our online store or physical store without an expiration date.

All returns must be approved by Time2padel, for which the following requirements must be met

1. The products must be returned in the same condition in which you received them, along with their complete original packaging, labels and together with any accessories related to them. Thepadel tennisThey must have the seal on the handle. If you send apadel tennisWithout a seal, that product will not be returned and it will be at the customer's expense to pick it up at the store. For the shipment of some shoes, or other products that have their own box, said box must be protected since it is considered part of the article, and cannot be used as a shipping box. The products must be new and unused, in perfect condition. 
2. The package must have a piece of paper inside indicating the data (name, shipment reference and a contact telephone number).
3. The customer is responsible for proving that the items have been returned, so we recommend that you always send your returns through a system that certifies delivery.
4. The customer will be responsible for the shipping costs of returning the product, including size changes at the customer's request. 
5. Under no circumstances will we accept returns sent postage due. 
6. TIME2PADEL reserves the right not to accept products that belong to a single order, returned and delivered at different times
7. The returned products must be sent in a single delivery, to the following address

Time2padel

Main Avenue 29-30

30169 San Ginés

Murcia

Phone: 911 687 937 (Important, once the package has been sent, you must contact the store only through this phone number)

Once we verify that the products you return to us meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted and a voucher will be created with the purchase amount to spend on future purchases at our online store or physical store, without expiration date.

If your return does not meet the stipulated terms, you will not be entitled to receive any refund.

Returns of defective products

The full amount will only be refunded in accordance with the same payment method used by the client if, at the time of delivery, it is detected that the product has some defect, is wrong, comes in poor condition or is unsealed.

Without prejudice to the provisions of this section and any other rights that may apply to you, you will have the right to a refund of the price of defective products or products delivered if they do not correspond to the order placed and the corresponding shipping costs.

In these cases, you must:

1. Contact us immediately, within 24 hours, through the contact email to the email mentioned above depending on whether your purchase is from Spain or an international order, indicating the error or defect along with your personal data.
2. To proceed with the return of the product due to defects, poor condition, expiration, etc…, It is very important that when you observe a discrepancy with the product, you proceed to take a photo where the date and time appear and where the problem with the product can be clearly seen. 
3. The return of the productsin poor condition, expired, or wrongIt must be done through the procedure established in the previous section to the following address: Tienda Time2padel Calle/ San Ramón nonato nº4, 28046 Madrid.

Once you inform us of the detected defect, we will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if it is appropriate to return or replace it (if applicable). The return or replacement of the item will be made within a maximum period of 14 days from the withdrawal date.

As long as the User has followed the established procedure and the requirements established in these General Conditions have been met,TIME2PADELwill refund the price paid corresponding to returned products that are defective or that do not correspond to the product order placed by the User.

In the case of problems with the packaging, you must notify the carrier at the time of receipt of the order, indicating it on the receipt note or on the delivery person's electronic tablet.

Size changes at the customer's request.

In cases of changing sizes at the customer's request, the shipping/collection costs will be assumed by the customer themselves.

Warranties and product information.

The products we present on our website are a careful selection from our collection. We have taken special care to display the colors and characteristics of our products with great precision.

Of course, the calibration of each monitor is different, and we cannot guarantee that your monitor displays the colors with complete accuracy and the delivered product may not match.

exactly with the image captured on the website.

You will have the possibility to rate and comment on our products; to avoid commentsofensive, violent, illegal, spam, etc.,these will be subject to our validation. You will be solely responsible for the comments you may leave on our website, and will not be liable in any case. TIME2PADEL of them, nor having the obligation to publish them.

All the productsofposted on the websiteTIME2PADELThey have the guarantee of the suppliers, who guarantee that these items are in perfect condition for use.

In accordance with current regulations, these products have a two-year warranty from the time of purchase.

During the first six months, it is presumed that the problem is due to a factory fault unless the supplier proves otherwise, while from the sixth month and up to two years, it will be the customer who has to prove that the fault is has been due to an original failure.

If you believe that the problem is due to a manufacturer's fault, you should contact the Customer Service Department through the contact channels referenced above. The Warranty Department will respond, indicating the information you have to provide us, since it varies depending on each brand. 

Liability and Exoneration of Liability.

Our purchasing conditions do not exclude or limit our liability for:

1. Death or personal injury caused by our negligence,
2. Fraudulent statements,
3. Any other liability that cannot be limited or excluded by applicable law.

Notwithstanding the foregoing, we will not be responsible for:

1. Economic loss (including loss of revenue, data, profits, contracts, business or anticipated savings) or loss of goodwill or reputation or loss of special or consequential damages suffered or incurred by you arising out of or in connection with these Terms.
2. Force majeure events that will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and will include in particular (without limitation) the following events:

• Strikes, lockouts or other industrial action.
• Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war whether declared or not) or threat or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations or restrictions of other governments

During the events mentioned above, the obligations acquired in this contract will be understood to be suspended while the cause that originated it persists.

The provisions of this section do not affect your legal rights as a consumer, nor your right to withdraw from the contract.

Withdrawal

We also put at your disposal a withdrawal form, which you can download from our website from thislink or from thislink , must be sent to the email mentioned above depending on whether your purchase is from Spain or is an international order.

Whatever the payment system used by you, the refund of the amount will be implemented using the same payment method made, as soon as possible, but always within a period of 14 days from when the client exercises the withdrawal. In the case of payment by transfer, you must indicate an account number to make the deposit, and in the event that the product has been purchased cash on delivery, you will have to provide us with a card number to make the return.

Conflict resolution.

Applicable legislation and jurisdiction.

The relationship betweenTIME2PADELand the Consumer and User will be governed by current Spanish regulations. In accordance with the provisions of article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice will be resolved by the Courts and Tribunals of the consumer's domicile.

Extrajudicial resolution of conflicts.

In accordance with the provisions of article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution in consumer matters, the consumer and user are informed that in case of conflict they may resort to extrajudicial online dispute resolution
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

Claim sheets.

If you want to file a complaint, we inform you that we have complaint forms at your disposal that you can request through the contact channels referenced above.

Minors.

TIME2PADEL directs its services tousers over 18 years old. Minors under this age are NOT authorized to use our services and should not, therefore, send us their personal data. We inform you that, if such a circumstance occursTIME2PADELis not responsible for the possible consequences that may arise from failure to comply with the notice established in this clause.

Claims about Intellectual Property.

TIME2PADEL respects the intellectual property of third parties. If you consider that your intellectual property rights may have been infringed, please notify us of this incident through the contact channels referenced above.

Security policy.

TIME2PADEL  You have contracted an SSL certificate for your website.

An SSL certificate allows you to protect all personal and confidential information that can be handled on a website, regardless of the information that is being transmitted, such as from any of the website's contact forms to the server, or the data entered for subscription to newsletters or access to protected areas, etc.

The website address will appear in green, activating the "https" protocol that allows secure connections from a web server to the user's browser.

Giveaways on Social Networks.

If we carry out giveaways on Social Networks such as Facebook or Instagram, you should know that these platforms do not sponsor or associate in any way with the organizer of the same.

The participant exonerates Facebook / Instagram from any type of responsibility caused by non-compliance with the Legal Bases of the giveaway.

Applicable legislation and jurisdiction.

The relationship between TIME2PADEL and the Consumer and User will be governed by current Spanish regulations. In accordance with the provisions of article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice will be resolved by the Courts and Tribunals of the consumer's domicile.

Extrajudicial resolution of conflicts.

In accordance with the provisions of article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution in consumer matters, the consumer and user is informed that in the event of a conflict they may resort to extrajudicial online dispute resolution
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

Claim sheets.

If you want to file a complaint, we inform you that we have complaint forms at your disposal that you can request through the contact channels referenced above.

TIME2PADEL TIME2PADELdirects its services tousers over 18 years old. Minors under this age are NOT authorized to use our services and should not, therefore, send us their personal data. We inform you that, if such a circumstance occursTIME2PADELis not responsible for the possible consequences that may arise from failure to comply with the notice established in this same clause.

TIME2PADEL respects the intellectual property of third parties. If you consider that your intellectual property rights may have been infringed, please notify us of this incident through the contact channels referenced above.

TIME2PADEL You have contracted an SSL certificate for your website.

An SSL certificate protects all personal and confidential information that can be handled on a website, regardless of the information that is being transmitted, such as from any of the website's contact forms to the server, or the data entered for subscription to newsletters or access to protected areas, etc.

The website address will appear in green, activating the “https” protocol that allows secure connections from a web server to the user's browser.

If we carry out giveaways on Social Networks such as Facebook or Instagram, you should know that these platforms do not sponsor or associate in any way with the organizer of the same.

The participant exonerates Facebook / Instagram from any type of responsibility caused by non-compliance with the Legal Bases of the giveaway.

Organizing entity

To the attention of the entity DEFINITELY TIME2PADEL SL with NIF B86521747 with registered office located inC/ SAN RAMON NONATO Nº 4registered in the Commercial Registry of Madrid, in volume 30,244 Folio 76, Section 8, Sheet M-544375, entry 1, hereinafter THE OWNER

Spain:
• 911 687 937: Monday to Thursday: 09:30 to 20:30 / Friday: 09:30 to 16:00

• Send us an email tienda@time2padel.com
• Send us an WhatsApp: 638 353 177

International:
• +34616 787 281: Monday to Thursday: 09:30 to 18:30 / Friday 09:30 to 16:00
• Send us an  email customer@time2padel.com
• Send us an WhatsApp: +34616 78

ACTIVITY/ SECTOR OF THE ENTITY:- ONLINE STORE

What are discount coupons?

The discount coupons areofPromotional offers that allow a partial or total reduction in the price of the order or product. Coupons apply only to products and not to shipping costs.

Discount coupons may have some additional restrictions or limitations (for example, a limited number of coupons, or a certain redemption period). In these cases, you can consult these additional conditions in the text that accompanies the coupon. If the discount coupon is no longer valid at the time of making your reservation, you will be informed before payment is made.

Place and date.

Discount coupons can be applied in specific places and users, to specific products and on specific dates. The conditions of each campaign will be provided together with the distribution of the discount coupon.

How to take part.

Regarding the discount coupons promoted by the company, the general contracting conditions on this website along with the specific conditions of each of the coupons apply.

In order to enjoy your discount, you must enter the redemption code on the Checkout and shipping screen and selectApplybefore paying the remaining amount for the order.

It is very important to always refer to the applicable terms and conditions to see all the details or requirements of the coupon or theoferta.

• Discount coupons are for personal use and are not transferable or used by third parties, except in the case of exceptions indicated in the Specific Conditions.
• Anyone using discount coupons must be 18 years or older.
• Discount coupons cannot be combined with other promotions of the organizing entity.
• Only one discount coupon can be used per order and per shopping cart.
• Coupons are non-refundable, must be used in a single purchase of one or more products purchased through this website and cannot be exchanged for cash.
• Discount coupons can be used for payment from a certain minimum purchase amount taking into account the final sale price (VAT included), excluding shipping costs.
• Los cupones no son reembolsables, deben utilizarse en una sola compra de uno o más productos adquiridos a través de este sitio web y no pueden ser canjeados por dinero en efectivo.
• In the event that the amount of the discount coupon does not cover the final sale price (VAT included), you must pay the difference, which will only be possible using the means of payment indicated in section 7 of the General Conditions of Sale. “Information on means of payment”.
• If the coupon has a value greater than your order, the difference will not be refundable, nor can it be accumulated for a subsequent order. Therefore, if you do not use the full value of the discount coupon in the order, you will lose the difference.
• Discount coupons are valid for the purchase of a specific selection of products or at a specific time and will expire if they have not been used after the coupon validity period.
• Los cupones de descuento son válidos para la compra de una selección específica de productos o en un momento determinado y caducarán si no se han utilizado transcurrido el periodo de vigencia del cupón.
• • It is not permitted to sell, trade or acquire discount coupons without express authorization from TIME2PADEL.

Error messages.

1. If a coupon has been used on previous purchases, an error message will be displayed indicating this.
2. If when trying to redeem a coupon you see a message that it cannot be applied to the order you are trying to process, you must do the following:
   
   • That the coupon has not been exchanged.
   • That the coupon has not expired.
   • That the coupon has been entered correctly.
   • That the item you wish to purchase meets the stipulated conditions since, otherwise, you will not be able to enjoy the discount.