EXCHANGES AND RETURNS
¿ What happens if the shoes or clothes I have bought aren’t the right size?
The client has 15 days since the receiving of the products to return it back. It will be the client who will pay for the shipping cost when giving back a product.
Every returned product will have to be approved by Time2Padel, for which it will have to meet the following requirements:
1.- Orders returned will have to carry the bill inside, including a contact number.
2.- The products must be new, with no use, with all the seals and original tags (boxes, blisters, plastics, accessories, etc).
3.- The products must get to destination in perfect conditions. In case they are tennis shoes or other products with its own box, this box must be protected as it is considered part of the product. It must not be used as a delivery box.
In case the return has been accepted, we will generate a voucher with the total purchase amount so you can spend it on our web site or at our store in Madrid. In any case, money will NOT be refunded.
Does the product have a warranty?
All our products have the warranty given by each brand or supplier. These suppliers guarantee that the products sold in this website are in perfect conditions and they do not present any flaw or hidden faults that could make them dangerous or inadequate for the normal use.
In compliance with the current law, our products have a two year guarantee from the day the purchase is effective. During the first six months, the flaw that could present its presumed to be original from the manufacturers, unless proven otherwise. The consumer must prove that it has also been a flaw original from the manufacturers if produced from the sixth months and before the two years.
If before the sixth month a damage/deterioration is produced in the product and the costumer suspects that is must be because of a flaw from the manufacturers you can make use of the guarantee protocol contacting our costumers service 0034 640 376 889, being Time2Padel who will process the guarantee with the technical dept. of the brand.
Once the article has been analyzed by the technical dept. three situations may occur:
1.- That the technical dept fixes the product and its sent back to the client.
2.- That the technical service changes the product for a new one. In this case, they will always give you back the same product, making it impossible to be changed for another one (except if the production has ended)
3.- That the technical service says the product has no fabrication issues and so the do not proceed to change it or repair it. In this occasion, the product will be returned to the client in the same conditions as it had been sent.
(Arts. 115 et seq. from the Royal Legislation Ordinance 1/2007, 16 November, in which the approval for the Refund Text of the General Law for the defense of consumers and users and other complementary laws – BOE nº 287, 30 November 2007)